Proto

Text and voice AI for underserved local languages.

Freemium

Description

Proto offers a comprehensive AI Customer Experience (AICX) platform designed to automate interactions and enhance support, particularly in underserved local languages. The platform enables businesses and governments to deploy customized AI assistants capable of handling text and voice communications across various channels, including webchat, social media, and popular messaging apps. These assistants can be trained using custom data sources like documents and URLs, ensuring responses stay relevant and up-to-date.

The core of the Proto platform includes integrated modules for managing customer interactions effectively. It features a unified Inbox for chats and tickets, Livechat capabilities with agent assistance tools, a ticketing system for issue resolution, People management for audience data, and Analytics for monitoring performance. Proto emphasizes multilingual support and provides tools for seamless agent collaboration, data privacy, and integration with existing systems, aiming to improve customer satisfaction and operational efficiency, especially in diverse linguistic environments.

Key Features

Customised AI Assistants: Deploy dedicated assistants across channels, trainable with URLs, documents, or text.
ProtoAI Language Engine: Specialised text and voice AI support for underserved local languages.
Multi-channel Deployment: Engage users on webchat, Facebook Messenger, WhatsApp, Telegram, MS Teams, LINE, Viber, and more.
Integrated AICX Modules: Unified Inbox, Livechat, Tickets, People management, and Analytics dashboard.
Data Auto-Syncing: Automatically retrain AI assistants on URL data sources (frequency varies by plan).
API Actions & Integrations: Connect AI assistants to external systems via API and integrate with platforms like Zendesk, Intercom, and Bitrix24.
Agent Collaboration Tools: Features like shared views, notes, chat/ticket transfer, writing assistance (tone, grammar), and optional live translation.
Data Privacy & Security: Offers SSO login, custom roles/permissions, IP allowlisting, and holds ISO 27001 & SOC 2 Type II certifications.

Use Cases

Automating 24/7 customer complaint resolution (Consumer Protection).
Deploying internal AI assistants for employee support (Employee Experience).
Providing customer support in local languages across various channels (Customer Experience).
Facilitating last-mile customer service, potentially including indoor navigation guidance (Indoor Navigation).

Frequently Asked Questions

Does Proto offer a free version?

Yes, Proto offers a free forever plan with specific features and up to 1,000 interactions per month. No credit card is required to sign up for the free plan.

How is Proto's pricing structured?

Pricing is based on the features included in each tier (Free, Lite, Pro, Total, Enterprise) and the number of monthly interactions allocated. Additional interaction bundles can be purchased if limits are reached.

What happens if I exceed my monthly interaction limit?

If enabled, an additional interaction bundle is automatically applied when you approach your limit to prevent service disruption. You'll receive notifications as you approach the limit.

How can I cancel my Proto subscription?

To cancel a subscription or delete an account, you need to contact support via the Proto assistant on the platform. If you are on a paid plan, your subscription remains active until the end of the current billing cycle.

What payment methods does Proto accept?

Proto accepts credit card payments directly within the platform. Enterprise and government clients may have access to alternative payment methods upon discussion.