Responso

AI-driven customer support, integrated with your marketplaces

Freemium

Description

Responso is a comprehensive customer service platform designed specifically for e-commerce businesses. It enables sellers to manage all customer interactions from various channels, including marketplaces like Amazon, eBay, and Allegro, social media platforms such as Facebook and Instagram, email accounts, and website chat, all within a single, unified dashboard. This eliminates the need to constantly switch between different platforms, streamlining the support workflow.

The platform leverages Artificial Intelligence, utilizing ChatGPT-4 technology, to assist support agents in crafting context-aware responses, checking order details, and improving message quality. Key features include an intelligent autoresponder to significantly reduce response times, customizable automatic actions to handle repetitive tasks, a dedicated module for managing returns and complaints efficiently, and detailed reporting tools to monitor customer service performance and effectiveness across all integrated channels.

Key Features

Multi-channel Comms Management: Consolidate messages from marketplaces, social media, email, and chat into one panel.
Artificial Intelligence (ChatGPT-4): Get AI assistance for responding to messages, context analysis, order detail checks, and text improvement.
Intelligent Autoresponder: Set up flexible, condition-based automatic replies to reduce response times.
Automatic Actions: Automate repetitive tasks and create custom workflows for efficiency.
Returns and Refunds Module: Simplify the process of handling customer returns and complaints.
Reports & Statistics: Access data on response times, inquiry volume, agent performance, and more.
Extensive Integrations: Connect with dozens of popular marketplaces, e-commerce platforms, and communication tools.
Website Chat: Embed a chat widget on your store for real-time customer communication.

Use Cases

Centralizing customer support for multi-channel e-commerce businesses.
Improving response times on marketplaces like Amazon and eBay.
Automating customer service tasks and workflows.
Streamlining the management of returns and customer complaints.
Enhancing support quality with AI-powered response assistance.
Monitoring and optimizing customer service team performance.
Providing live chat support directly on an online store.

Frequently Asked Questions

What is Responso?

Responso is a customer service software that allows you to effectively manage inquiries and messages from multiple sources in one place. Our tool allows you to improve the response rate and automate relationships with customers, which definitely improves Relevance on Shopee, eBay and Amazon.

Who is an agent?

Each agent is a system user to which specific customer inquiries or discussions can be assigned. It is worth knowing that in the Responso system you can assign a user the role of an administrator or an agent.