SAMMY

The AI Engine Powering Customer Success

Usage Based

Description

SAMMY is an advanced AI engine designed to enhance customer success by automating critical user engagement processes. It intelligently explores applications, mimicking real user interactions by mapping every possible click. This exploration allows SAMMY to generate bespoke user walkthroughs, comprehensive documentation, and tailored onboarding experiences, all of which automatically update with every product iteration.

By keeping user-facing content consistently current and relevant, SAMMY helps businesses ensure their users are delighted and well-supported. This automated approach not only streamlines operations but also aids in identifying potential issues early, contributing to a smoother product experience and reducing the burden on support teams. SAMMY aims to feel like magic, but it's sophisticated technology working to optimize product-led growth.

Key Features

Automated Content Generation: Creates bespoke user walkthroughs, documentation, and video tutorials by exploring your app like a real user.
Dynamic Updates: Automatically updates all generated content (walkthroughs, docs, onboardings) with every product change.
On-Screen User Onboarding: Provides tailored, on-screen guidance for new users.
Automated UI & E2E Testing: Identifies issues and validates application functionality through automated testing.
Demo-Led Sales & SEO: Generates content suitable for sales demonstrations and SEO improvement.
Security Compliant: SOC 2, GDPR, and HIPAA compliant with data encryption at every stage.
Integration Capabilities: Connects with tools like Zendesk, Intercom, Playwright, Selenium, and in-house solutions.
Unified Platform: Offers a single platform for testing, documentation, onboarding, and more, with new modules released regularly.

Use Cases

Automating user onboarding processes.
Generating and maintaining up-to-date product documentation.
Creating video tutorials for product features.
Implementing automated UI and end-to-end testing.
Improving sales conversions through demo-led content.
Enhancing SEO with product-focused demonstrations.
Reducing customer support tickets and burden.
Ensuring consistent user experience across product updates.

Frequently Asked Questions

What is SAMMY?

SAMMY is an AI that explores your app like a real user, mapping every possible click to generate content (like user walkthroughs, documentation, video tutorials), onboard users, and spot issues. It updates automatically with every product change, keeping everything running smoothly.