Smiley

SMS marketing for local business.

Contact for Pricing

Description

Smiley helps local businesses engage and retain customers through automated SMS marketing, feedback collection, and loyalty solutions. With intuitive messaging tools and actionable analytics, businesses can easily gather real-time customer feedback, turn positive experiences into 5-star reviews, and drive repeat visits with personalized offers and referral programs.

This platform supports appointment and visitor management, online booking, and CRM functionalities, making it a comprehensive tool for service-driven businesses such as spas, beauty salons, restaurants, and pet grooming salons. Smiley empowers businesses to put customer experience at the center of their growth strategy by automating communication and rewarding loyalty.

Key Features

Messaging Platform: Enables two-way SMS-based communication with customers
Insightful Analytics: Provides dashboard with customer analytics and engagement insights
Marketing Automation: Automates feedback requests, coupon delivery, and referral campaigns
Review Management: Facilitates collection and sharing of positive reviews while alerting for negative feedback
CRM Platform: Centralizes customer data and profiles
Appointment and Visitor Management: Handles customer check-ins, intake forms, and appointments
Online Booking: Allows customers to book services directly
Local Page: Supports digital presence for local businesses
Loyalty Programs: Issues coupons and rewards repeat visits
SMS Campaign: Launches and manages bulk SMS marketing campaigns

Use Cases

Increasing 5-star online reviews
Automating customer feedback collection
Growing loyalty and repeat visits
Managing appointments and check-ins for local businesses
Handling negative reviews before they are posted online
Running targeted SMS marketing campaigns
Boosting customer referrals
Engaging customers with personalized promotions

Frequently Asked Questions

How does Smiley help increase 5-star reviews?

Smiley automatically requests customer feedback through SMS after each visit and encourages satisfied customers to share their positive experiences as 5-star online reviews.

What types of businesses use Smiley?

Smiley is used by a variety of local businesses, including massage and spas, medical beauty clinics, nail and eyelash salons, pet grooming services, and restaurants.

Can Smiley automate appointment check-ins?

Yes, Smiley streamlines the check-in process and intake forms, making it easier for front-desk staff to manage appointments and visitor registrations.

How does Smiley assist with customer loyalty?

Smiley offers automated coupon delivery and referral programs to incentivize repeat visits and reward loyal customers.