Yellow.ai

Agentic AI Platform for Service Automation

Freemium

Description

Yellow.ai provides an enterprise-grade agentic AI platform engineered for comprehensive service automation. It leverages a sophisticated multi-LLM architecture, continuously refined with data from billions of conversations, to facilitate scalable, rapid, and precise customer interactions. The platform supports a wide array of communication channels, including voice, text, instant messaging, and email, aiming to deliver human-like conversational experiences and enable 24/7 self-service options for customers. This approach helps businesses automate up to 90% of customer interactions, significantly boosting engagement and satisfaction.

Designed for robust security and swift deployment, Yellow.ai features over 150 plug-and-play integrations, allowing seamless connection with existing enterprise technology stacks such as CRM and helpdesk systems. The platform empowers support agents with AI-driven tools like sentiment detection and smart workflow automation, enhancing their productivity and effectiveness. Furthermore, Yellow.ai offers powerful AI analytics, providing leaders with real-time reports and actionable insights to optimize customer service strategies and improve overall operational efficiency across various industries including BFSI, Healthcare, and Retail.

Key Features

Multi-LLM Architecture: Continuously trained for scalability, speed, and accuracy.
AI Agents: For voice, text, instant messaging, and email automation.
Omnichannel Agent Assist: AI-powered tools to enhance agent efficiency.
AI Analytics (Yellow.ai Analyze): Real-time reports and dashboards for conversation metrics.
150+ Plug-n-Play Integrations: Rapid deployment with existing tech stacks like Zendesk, Genesys, HubSpot.
Omni-channel Support: Delivers support across 35+ channels.
Multi-lingual Capabilities: Communicates in 135+ global and regional languages.
VoiceX Technology: Generates life-like voices and delivers precise responses in real-time.
Knowledge AI: Integrates knowledge sources for instant access by customers and agents.
Enterprise-grade Security: Compliant with HIPAA, GDPR, ISO, SOC2.