Tray.ai

The AI-ready iPaaS for building and deploying enterprise AI agents

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Description

Tray.ai offers a composable AI integration platform designed to help businesses leverage AI effectively. It functions as an AI-ready iPaaS (Integration Platform as a Service), enabling users to drive AI, integration, and automation initiatives from a unified environment. The platform facilitates the creation of intelligent agents and microservices, emphasizing scalability and governance. With its low-code, AI-augmented builder, Tray.ai aims to accelerate integration and automation delivery for both technical and business teams.

The platform includes the Merlin Agent Builder, allowing users to configure, deploy, and manage AI agents without requiring coding skills. It provides pre-built Agent Accelerators for common use cases like ITSM, knowledge management, and customer support. Tray.ai emphasizes secure data integration across various applications, featuring an Enterprise Core for governance and Merlin Guardian to protect sensitive data within AI-driven processes. Users can connect to numerous applications and build custom integrations as needed.

Key Features

Merlin Agent Builder: Configure, deploy, and manage AI agents without coding.
Agent Accelerators: Pre-built templates for ITSM, Knowledge, and Support agents.
AI-ready iPaaS: Composable platform for AI, integration, and automation initiatives.
Low-code Builder: AI-augmented visual builder for faster development.
AI Palette: Quickly adapt and prototype with new AI capabilities.
Enterprise Core: Provides governance, security, and scalability for integrations.
Merlin Guardian: Protects sensitive data within AI-driven processes.
600+ Connectors: Pre-built connectors for various applications and databases.
Connector Builder & SDK: Tools to build custom connectors.
API Suite: Includes Management, Connectivity, Trigger, and Auth APIs.

Use Cases

Automating IT service management (ITSM) ticket resolution.
Creating AI-powered insights from internal knowledge bases.
Improving customer support with AI-driven workflows.
Automating IT onboarding processes.
Intelligent lead management (processing, scoring, insights).
Deploying embedded integration marketplaces rapidly.
Building autonomous support agents for IT and productivity tasks.
Optimizing order-to-cash processes with AI data extraction and analysis.

Frequently Asked Questions

What software can Tray connect to?

Tray can connect to virtually any software with an API (including REST and SOAP), process large CSV files, and connect to databases.

What is a task in Tray.ai?

A task roughly corresponds to a step executed in a workflow run. It represents the processing within Tray connectors, not necessarily the number of API calls made to an external service.

What happens if I exceed my task volume?

Your account will continue running. You will be charged for the task overages at the on-demand rate during the next quarterly billing cycle.

What is the starter task credit?

It is a one-time credit included with a subscription, providing initial capacity for testing and development before full production deployment.