UNLESS

The AI-powered conversational search assistant for Europe's regulated sectors

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Description

UNLESS provides an AI-powered platform specifically tailored for organizations operating within Europe's highly regulated markets, such as finance, insurance, and healthcare. It enables businesses to deploy conversational AI assistants that bridge the gap between customers and company information, facilitating secure information retrieval, issue resolution, and task automation. The platform is built with a strong emphasis on compliance, adhering to strict EU regulations like GDPR and the EU AI Act, incorporating features like advanced security, data governance, and privacy protection mechanisms.

Designed for ease of use, UNLESS allows for no-code integration into existing legacy systems, simplifying the adoption of generative AI without compromising security, scalability, or privacy. It connects to various business data sources, uses AI to continuously improve documentation quality, and offers tools to design, deploy, and monitor AI assistants. The platform focuses on delivering reliable information, enhancing customer self-service, providing contextual help within client portals, and assisting internal teams, ultimately aiming to reduce support workload and improve operational efficiency while maintaining stringent compliance standards.

Key Features

AI Search: Instantly finds answers using semantic AI search capabilities.
AI Assistance: Resolves issues rapidly for website visitors, clients, and internal teams with contextual help.
AI Agents: Automates common actions and tasks safely, keeping humans in the loop.
Compliance-by-Design: Built specifically to adhere to GDPR and the EU AI Act.
No-Code Platform: Enables easy configuration, training, deployment, and monitoring without coding.
Enterprise-Grade Security: Features firewalls, advanced encryption, shielded containers, and DDoS protection.
Data Governance: Offers curated resource selection, topic segregation, real-time data management, and audience-based access.
Privacy Protection: Utilizes 'Privacy Vaults' to anonymize PII before it reaches AI models.
Knowledge Integration: Connects with 50+ integrations, websites, FAQs, and documents.
Autonomous Quality Assurance: Monitors AI conversation quality using testing, sentiment analysis, and user feedback.
Analytics Dashboard: Provides insights into AI response quality and customer interactions.

Use Cases

Self-service support for website visitors 24/7.
Contextual help and handholding within client portals.
Internal AI assistance for support teams to reduce case resolution time.
Automated ticket deflection on websites and in-product portals.
Improving customer access to complex business information.
Scaling customer support without proportionally increasing team size.

Frequently Asked Questions

How does Unless work?

UNLESS helps organizations utilize their proprietary knowledge with generative AI. You train an AI model using sources like knowledge bases, documents, or websites. The system identifies and helps fix gaps in documentation. Customers and teams can then converse with AI assistants via multiple channels.

Do I need technical skills?

No, non-technical staff can manage everything. The platform is self-service, and onboarding training is offered if needed.

Is the Unless AI unbiased?

The AI model responses depend solely on the sources your organization uses for training and the chosen tone-of-voice persona. External bias is not a factor.

How does Unless ensure data privacy?

The platform has built-in constraints like the AI Privacy Safeguard, which stores Personally Identifiable Information (PII) in a protected 'Privacy Vault' and uses anonymized tokens for the AI model, preventing personal data leakage.