Vida

AI Phone Agents for Business

Free Trial

Description

Vida provides businesses with AI-powered phone agents designed to enhance customer interactions and streamline operations. These intelligent agents can autonomously handle a variety of tasks such as answering calls, sending text messages, taking orders, scheduling appointments, and offering customer support. The platform emphasizes ease of use, allowing businesses to create and deploy these agents in minutes without requiring any coding expertise. Vida agents learn from provided instructions, website content, or uploaded documents to understand business needs and customer inquiries effectively.

These AI agents are engineered to conduct natural, life-like conversations, enabling them to understand customer problems, gather necessary information, and guide callers towards solutions. Vida supports extensive integration capabilities, connecting with over 7,000 business applications and services, including popular platforms like Salesforce, Slack, and Google Calendar, as well as specialized systems via SIP and API. This allows the AI agents to perform actions directly within existing workflows, automating tasks and freeing up human teams to focus on more complex customer service issues and strategic initiatives.

Key Features

No-Code AI Agent Creation: Design and deploy AI phone agents in under 15 minutes without coding skills.
24/7 Automated Operation: Provides continuous call and text handling with automatic scaling based on demand.
Intelligent Learning Capability: Agents learn from plain instructions, website content, or uploaded documents.
Natural, Life-Like Conversations: Engages callers with human-like dialogue to understand needs and gather information.
Extensive System Integration: Connects with over 7,000 business applications (e.g., Salesforce, Slack, Google Calendar) plus SIP/PBX systems.
Task Automation: Performs actions like appointment scheduling, order taking, lead scoring, and support ticket creation.
Comprehensive Call Management Suite: Includes features like call forwarding, custom local numbers, call recording, transcription, and agent takeover mode.
Developer API Access: Offers an API for custom development and deeper integration into business workflows.

Use Cases

Automating call answering and text message responses for businesses.
Taking customer orders and processing them through integrated systems.
Scheduling appointments and managing calendars automatically.
Providing 24/7 customer support and creating support tickets.
Scoring leads and routing calls to appropriate sales or support staff.
Implementing AI phone solutions for industries like Automotive, Healthcare, and Legal.