Whelp

Elevate Your Customer Support with Our Omnichannel Solution

Freemium

Description

Whelp offers a comprehensive solution designed to enhance customer support operations for businesses of various sizes. It centralizes customer interactions from multiple channels, including Live Chat, SMS, WhatsApp, E-mail, and Social Media, into a single unified inbox, improving agent efficiency and customer satisfaction. The platform incorporates CRM functionalities to manage customer data and interaction history effectively, providing a unified view for personalized service.

Beyond communication management, Whelp integrates AI-powered automations and a drag-and-drop chatbot builder to handle inquiries 24/7, automating responses for common questions and freeing up human agents for complex issues. Advanced reporting tools provide insights into performance metrics and customer interactions, enabling data-driven optimization. The system also supports customizable outbound campaigns via channels like WhatsApp and Email, along with integrations with various business applications.

Key Features

Omnichannel Support: Connect via Live Chat, SMS, WhatsApp, E-mail, and Social Media.
Unified Inbox: Consolidate all customer conversations from various channels in one place.
AI-Powered Automation: Utilize AI chatbots to automate responses for up to 60% of customer inquiries.
CRM Solution: Manage customer interactions and data within an integrated system.
Drag and Drop Chatbot Builder: Design and deploy custom chatbots for 24/7 customer service.
Advanced Reporting: Analyze company performance and customer interactions over time.
Bulk Messaging Campaigns: Customize and automate outreach via WhatsApp, Telegram, Email, and Facebook Messenger.
Integration Capabilities: Connect with various third-party tools like Shopify, Stripe, Twilio, etc.

Use Cases

Streamlining customer support across multiple communication channels.
Improving agent efficiency with a unified inbox and customer view.
Automating responses to frequently asked questions using AI chatbots.
Managing customer relationships and interaction history with built-in CRM.
Analyzing support performance and customer interaction trends.
Deploying automated outbound communication campaigns.
Providing 24/7 customer service availability.
Collaborating effectively within support teams.

Frequently Asked Questions

Is installation or downloading required?

No software installation or downloads are required to use the main Whelp platform, as it is web-based. However, mobile applications for iOS and Android are available.

How many conversations does my subscription cover?

The Free plan includes unlimited conversations. The provided content does not specify conversation limits for paid plans.