Wideum

Multilingual AI Remote Assistance for Technical Workforces

Free Trial

Description

Wideum is an enterprise-grade solution designed to deliver immediate remote video technical support and multilingual voice translation for frontline and field workers. The platform combines live video assistance, speech and text translation, and traceable step-by-step workflows tailored for challenging and asset-heavy environments.

Accessible via desktop, mobile, or smart glasses, Wideum integrates seamlessly with CRM and ERP systems using API and SSO. Its secure infrastructure is ISO27001 certified, offering deployment flexibility in the cloud or on-premise, with no app installation required in some cases.

Key Features

Live Video Remote Assistance: Immediate support with real-time video for field technicians
Simultaneous Voice Translation: Bidirectional audio and subtitles in 44 languages
Step-by-Step Workflow Automation: Quality assurance and traceability for maintenance and inspection
All-in-One B2B Chat Platform: Professional platform for team collaboration and remote support
Smart Glasses Compatibility: Hands-free access across rugged and certified smart devices
Integration with CRM/ERP: API and SSO for seamless business process integration
Unlimited Cloud Storage: Secure data storage for sessions, media, and reports
ISO27001 Cybersecurity: Certified protection of sensitive business data
Support for External Devices: Works with endoscopes, digital microscopes, and external cameras
Premium 24/7 Support: Priority technical support for enterprise users

Use Cases

Remote video assistance for industrial equipment maintenance
Multilingual support for global field technicians
Quality assurance during audits and inspections
Technical helpdesk for end-user troubleshooting
Automotive diagnostics and remote expert collaboration
Efficient field service operations in mining and oil & gas
On-site training and onboarding via AR and live video
Reducing travel and operational costs through remote expertise

Frequently Asked Questions

What is considered as a user when contracting a Remote Eye license?

A user can be either a person receiving remote assistance (field technician or operator) or a person providing support (remote expert). Users may utilize mobile phones, tablets, smart glasses, or computers. Licenses can be configured with both permanent and temporary users.

What devices are supported and is app installation required?

Field technicians need to install the Remote Eye or Process Eye app on their mobile phone, tablet, or smart glasses. Experts and designers access the platform via a web application, which requires no installation.

Does Wideum offer a free trial?

Yes, Wideum provides a 15-day free trial with no commitment and no credit card required.

Can Wideum software be integrated with CRM or ERP systems?

Yes, Wideum software supports API and SSO integration with CRM, ERP, and other business systems. Fast integration with Salesforce is also available.

Is it possible to install Wideum software on-premise?

Yes, Wideum can be installed in your data center or private cloud upon request.