Yobi

Meet Your AI Teammate

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Description

Yobi introduces an AI platform centered around collaborative AI teammates designed to enhance human capabilities in sales and customer service roles. This platform enables businesses to train custom AI agents alongside their top performers, allowing the AI to learn specific processes, knowledge, and brand voice. These AI teammates integrate into existing workflows, automating tasks, providing insights, and boosting overall team productivity through a human-AI partnership.

The system simplifies operations by consolidating communications from diverse channels such as voice calls, SMS, email, and social media into a unified inbox. This integration facilitates efficient management of customer interactions, appointment scheduling, and information tracking for both human agents and their AI counterparts. Yobi aims to streamline business communication and enhance service delivery by combining human strategic input with AI's operational efficiency, supporting HIPAA compliance where needed.

Key Features

Trainable AI Teammates: Custom AI agents for roles like Dental Receptionist, Recruiter, etc.
Unified Inbox: Centralizes communications from SMS, Voice, Email, Facebook, Twitter, Instagram.
AI & Analytics Suite: Includes AI Translation, Sentiment Analysis, Transcription, and Text Reformatting.
Live Transcription & Summary: Real-time call transcription with post-call summaries.
Human in the Loop Control: Co-pilot (AI assists) and Autopilot (AI handles autonomously) modes.
Custom Voice Cloning: Allows the AI teammate to use a replicated human voice.
Extensive Integrations: Connects with CRMs (HubSpot, Salesforce, Pipedrive), communication tools (Slack, Zoom), e-commerce (Shopify), support (Zendesk), scheduling (Calendly), and social media.
HIPAA Compliance: Available for specific industry applications like healthcare.

Use Cases

Automating customer service responses across multiple channels.
Streamlining sales team communication and follow-ups.
Managing appointment scheduling and patient communication (e.g., Dental AI Receptionist).
Handling prescription refill requests efficiently (e.g., Pharmacy AI).
Conducting initial candidate screenings and interview coaching (e.g., Recruiter AI).
Hosting automated podcast interviews (e.g., Podcast Host AI).
Improving call center agent performance with real-time transcription and sentiment analysis.
Centralizing business communications for improved oversight and efficiency.

Frequently Asked Questions

What Is Yobi?

Yobi is an AI platform featuring trainable AI teammates designed to augment human capabilities in roles like sales and customer service. It integrates into workflows, automates tasks, centralizes communications, and emphasizes human-AI collaboration.

Is There a Yobi Mobile App Available?

Yes, Yobi is accessible via a web app, desktop applications for Windows and MacOS, and mobile apps for both iOS and Android.

Can I take over for my AI teammate?

Yes, Yobi offers a 'human in the loop' system with two modes: Co-pilot, where the user maintains control with AI suggestions, and Autopilot, where the AI handles interactions autonomously based on learned rules.

How can I train my AI teammate?

You can train your AI teammate by uploading comprehensive data about your business, such as documents, workflows, and specific expertise. This training data can be continually updated to enhance the AI's performance.

Can Yobi Clone My Voice?

Yes, Yobi has the capability to replicate a user's voice, allowing the AI teammate to make or answer calls with a personalized and familiar voice.