Altnativ

Conversational Voice AI that cuts costs and lifts customer satisfaction

Contact for Pricing

Description

Altnativ delivers conversational voice AI solutions designed for enterprises and SMEs seeking to automate call handling, streamline customer support, and ensure enterprise-grade security. The platform's AI voice agents can answer, resolve, and route calls across phone, chat, or internal systems while integrating directly with your existing business tools and CRM solutions.

With real-time analytics, multilingual support, and compliance-ready operations, Altnativ helps businesses manage customer interactions efficiently and securely, scaling to support teams of all sizes. It offers deployment flexibility with options for on-premises, cloud, or hybrid environments, ensuring your communications stay smart and protected.

Key Features

Automated Call Handling: AI voice agents answer and resolve customer queries like a human agent
Seamless Integration: Connects directly with existing phone systems, CRMs, calendars, and ERPs without disrupting workflows
Enterprise-Grade Security: Offers real-time analytics, encrypted logs, and zero public model exposure
Real-Time Speech Analytics: Analyzes every call for sentiment, silence, script adherence, and compliance
Scalability: Supports businesses from small teams to large enterprises with thousands of concurrent calls
Multilingual Support: Handles conversations in multiple languages to match customer needs
No New Numbers Needed: Operates with existing phone infrastructure and integrations
Deployment Flexibility: Available on-premises, cloud, or hybrid environments
Compliance Ready: Automated logs and tools to support regulatory requirements

Use Cases

Automated appointment booking via voice
24/7 customer support call handling
Spam call filtering and summaries for SMEs
Call routing and sales lead qualification
Live monitoring of agent performance and customer sentiment
Medical alert response automation
Omnichannel internal support for HR, IT, legal, and operations teams
Compliance and QA analytics across support conversations

Frequently Asked Questions

Can Altnativ integrate with my existing business systems?

Yes, Altnativ is designed to connect directly with your existing tools, including phone systems, CRMs, calendars, and ERPs, without requiring infrastructure changes or new phone numbers.

Is Altnativ suitable for both small businesses and large enterprises?

Altnativ scales seamlessly for teams of any size, from SMEs using Talk/xpress for basic call automation to enterprises leveraging advanced automation and analytics across support ecosystems.

How does Altnativ ensure the security and privacy of my call data?

Altnativ provides enterprise-grade security with fully encrypted call logs, real-time analytics, and deployment options for on-prem, private cloud, or hybrid environments, all with zero public model exposure.

Does Altnativ support multiple languages?

Yes, Altnativ offers multilingual capabilities, enabling voice agents to converse in various languages to better serve your customer base.

Can Altnativ be deployed on-premises or in a private cloud?

Yes, Altnativ can be deployed on-premises, in a private cloud, or in a hybrid model, allowing you to maintain control over your data and compliance needs.