AnsweriQ
Automate your customer service with self-service and agent AI
Description
AnsweriQ is an advanced AI platform designed to transform customer service operations. It empowers businesses by automating interactions through two main suites: Self-Service AI and Agent AI. The Self-Service AI suite aims to achieve Zero Contact Resolution by providing real-time responses to customer queries without agent intervention, utilizing tools like deflection chatbots, content suggestions for webforms, and automated email responses. This approach significantly deflects support cases and enhances customer autonomy.
The Agent AI suite focuses on Single Click Process Automation, employing AI and Robotic Process Automation (RPA) to streamline complex, repetitive tasks that are typically time-intensive for support agents. This includes features like single-click process automation for agents, AI-powered case solution recommendations, and automatic case classification and routing. By implementing AnsweriQ, organizations can expect to lower average handle times, decrease overall case volumes, improve customer satisfaction scores, reduce per-ticket costs, scale their customer service capabilities efficiently, and boost agent productivity. The platform is noted to integrate with CRM systems like Zendesk and operate across various customer communication channels.
Key Features
- Deflection Bot: Solve issues via chatbot for self-service resolution.
- Self Assist: Provide content suggestions for webform queries.
- Auto Response: Automate case resolution via emails using bots.
- Robo Assist: Enable single-click process automation for agents.
- Agent Assist: Offer case solution recommendations to human agents.
- Auto Triage: Implement automatic classification and routing of support cases.
- Zero Contact Resolution: Provide real-time responses to customer queries without agent intervention.
- Single Click Process Automation: Use AI and RPA to automate complex, time-intensive support processes.
- CRM Integration: Integrates with CRM platforms like Zendesk.
- Omnichannel Support: Works across email, chat, and call channels.
Use Cases
- Automating customer service interactions and workflows.
- Achieving Zero Contact Resolution for common customer queries.
- Implementing Single Click Process Automation for support agents.
- Automating specific processes like order cancellations.
- Reducing average handle time (AHT) for support cases.
- Decreasing overall support case volume through deflection.
- Improving customer satisfaction (CSAT) with faster resolutions.
- Reducing operational costs per support ticket.
- Scaling customer service operations without over-staffing.
- Boosting agent productivity and morale by automating mundane tasks.
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