Blameless

Automated Incident Management and Reliability Platform

Free Trial

Description

Blameless provides a comprehensive platform focused on enhancing system reliability and optimizing incident management processes for engineering and operations teams. It equips teams with tools for automated incident response, enabling faster resolution and reduced downtime. The platform facilitates clear and timely communication with stakeholders during incidents through customizable, automated workflows.

Beyond immediate response, Blameless emphasizes learning and prevention through structured incident retrospectives and robust analytics, helping teams uncover trends and prevent recurring issues. It also includes capabilities for managing Service Level Objectives (SLOs) and error budgets, allowing teams to proactively balance reliability work with feature development. Blameless integrates with existing tech stacks to create a unified reliability ecosystem. Please note that Blameless has been acquired by FireHydrant, and users may be directed to FireHydrant's platform.

Key Features

Incident Response: Streamlines incident resolution with automated workflows via Slack & Teams.
Incident Communication: Keeps stakeholders informed with automated communication workflows (Commsflow Manager).
Incident Retrospectives: Facilitates learning from incidents with structured processes and templates.
Incident Analytics: Uncovers trends impacting reliability with custom dashboards and insights (Reliability Insights available in Enterprise).
SLO Manager: Manages services against reliability objectives using SLIs, SLOs, and error budgets (Service Catalog available in Enterprise).
Integrations: Connects with existing reliability tech stacks via pre-built integrations, APIs, and webhooks.
Blameless AI: Offers AI-driven assistance for communication and incident summaries (Enterprise feature).
Automated Team Assembly: Automatically recruits responders by integrating with tools like Opsgenie.
Customization: Allows custom fields, tags, incident types, and Role-Based Access Control (RBAC) (Primarily Enterprise).

Use Cases

Reducing mean time to resolution (MTTR) for incidents.
Standardizing incident response processes across teams.
Improving communication during critical incidents.
Conducting effective post-incident reviews (retrospectives).
Tracking and managing Service Level Objectives (SLOs).
Analyzing incident trends to improve system reliability.
Automating routine incident management tasks.
Integrating incident management into DevOps workflows.

Frequently Asked Questions

Can enterprise customers start with a free trial?

Yes, Blameless experts can set up a free trial for the enterprise solution, providing guidance based on specific workflows and runbooks.

Are Blameless contracts annual?

Yes, all contracts are annual. Discounted rates are available for multi-year Enterprise plan contracts.

What support SLAs does Blameless provide?

Essentials plan users receive a response within one business day (Mon-Fri, 8:00 am to 6:00 pm UTC−08:00). Enterprise plan customers receive a response within one hour on business days, with options for expanded support coverage at an additional fee.

Can Blameless meet specific security compliance requirements?

Blameless regularly assists customers with security questionnaires and is SOC2 and ISO certified.