Firstup

Orchestrate Personalized Employee Journeys at Scale

Contact for Pricing

Description

Firstup provides an enterprise platform designed for workforce orchestration and intelligent employee communication. It enables organizations to connect with their entire workforce, including frontline employees, through targeted and personalized messaging delivered across various channels such as email, mobile app, and desktop.

The platform focuses on automating personalized employee journeys for key moments like onboarding, change management, and benefits enrollment. Utilizing features like advanced audience segmentation based on attributes and behavior, AI-powered content creation assistance, and AI-optimized delivery timing, Firstup aims to improve employee engagement, align the workforce with strategic goals, and provide measurable results on communication effectiveness and ROI. It integrates with existing enterprise systems like HRIS and service management tools to create a seamless digital employee experience.

Key Features

Journey Orchestration: Automate personalized employee journeys with unique paths and decision logic.
Intelligent Communication: Deliver targeted messages across email, mobile, and desktop, optimized by AI.
Audience Segmentation: Build targeted audiences based on role, location, behavior, and other attributes.
AI-Powered Content Creation: Utilize AI tools to assist with creating engaging communications.
Real-Time Analytics: Track opens, clicks, actions, and ROI to measure impact.
Multi-Channel Delivery: Publish once and reach employees via email, mobile app, and desktop.
Integrations: Connect with environments like ServiceNow, Microsoft, and Workday.
Employee Intranet Capabilities: Create a custom digital front door with landing pages, links, and search.
Automated Retargeting: Re-engage employees who haven't interacted with communications.
Translation Services: Translate messages into employees' preferred languages across channels.

Use Cases

Improve employee engagement and experience.
Streamline internal communications.
Automate and personalize onboarding processes.
Drive adoption of new software or processes.
Enhance communication for frontline workers.
Align workforce with company strategy and vision.
Increase completion rates for HR initiatives (e.g., benefits enrollment).
Improve compliance communication and tracking.
Manage change communications effectively.

Frequently Asked Questions

How much does Firstup cost?

The Firstup platform is priced per user, per month, based on annual commitments. Pricing depends on the chosen tier and number of users. Contact Firstup for an individual quote.

What is a user?

A user is defined as anyone who can be reached through any communication channel on the Firstup platform.

Do you offer volume discounts?

Yes, pricing scales based on the number of licensed users.

Do you offer implementation services?

Yes, an expert team assists with strategy development, goal setting, integration planning, and training to ensure a successful rollout.

Do you offer consulting or other services?

Yes, business and technical consultants are available to help develop a tailored digital employee experience strategy.