Leaping AI

Voice AI Agent Platform: Hire Your Next Digital Call Center Worker

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Description

Leaping AI transforms call center operations by providing a voice AI agent platform capable of handling both inbound and outbound calls with human-like interactions. The platform supports call transfers, multilingual conversations, and compliance with stringent data privacy standards, making it suitable for modern enterprises.

Its no-code agent builder and extensive integration capabilities enable fast deployment and customization without technical expertise, equipping businesses with analytics, automation, and conversational intelligence to streamline their communication processes.

Key Features

Human-sounding voice AI agent: Interacts with callers naturally for lifelike conversations
Inbound calling: Handles incoming calls from customers or parties
Outbound calling: Initiates outbound calls for follow-ups, reminders, or outreach
Call transfers (incl. SIP transfers): Transfers calls to humans or systems over internet-based telephony
15+ different languages: Supports multilingual interactions
Knowledge bases (website, PDF, etc.): Feeds AI with information from multiple sources
Enterprise Level Compliance: Adheres to GDPR and US privacy laws with data hosted in the EU
No-code agent builder: Visual interface for creating agents without coding
Multi-step prompting: Guides conversations using stepwise instructions
Version history: Tracks and manages changes over time
Voicemail Detection: Detects and responds to voicemails appropriately
Background Music: Provides pleasant hold music during calls
Multiple LLMs: Flexibility to choose from different Large Language Models
IAM (Identity and Access Management): Manages access and permissions
Automated Call Summarization: Generates summaries of every call
Automation insight extraction from call: Identifies patterns and insights automatically
Voice AI evals: Evaluates AI agent performance
Analytics Dashboard: Consolidates performance metrics centrally
BYOC: Uses the user's own phone company with no migration needed
Hosted telephony: Offers cloud-based phone system
Connect to your data system: Integrates with ERP, CRM, and business tools
API: Enables connectivity to other software via APIs