LimeChat

Enterprise-Grade AI Agents for Growth and Support

Contact for Pricing

Description

LimeChat provides enterprise-grade AI agents engineered to enhance business growth and customer support operations. The platform empowers companies to maximize their marketing return on investment, effectively nurture leads at scale, and deliver continuous, human-like support. LimeChat's AI solutions facilitate automation of customer queries, drive purchases, and foster customer engagement across multiple channels including chat, voice, and WhatsApp.

Specifically built with the Indian market in mind, LimeChat is affordable, multilingual, and scalable. It features AI models, workflows, and integrations tailored for the E-commerce and BFSI (Banking, Financial Services, and Insurance) sectors. By leveraging advanced AI, LimeChat helps businesses improve customer satisfaction, reduce support costs, and achieve significant ROI, particularly through WhatsApp marketing and engagement.

Key Features

AI Agent for Growth: Automates lead engagement, personalized customer journeys, and frictionless in-chat checkouts.
AI Agent for Support: Delivers 24/7, human-like support using multi-LLM architecture to handle complex queries.
WhatsApp Commerce Bot: Enables direct sales, product discovery, and order management within WhatsApp.
OmniChannel CRM with AI Copilot: Centralizes customer interactions from various channels and assists human agents with AI-powered insights.
Agentic Bot Builder: Visual workflow builder to create and customize sophisticated AI agents without coding.
Voice AI: Automates customer conversations over voice channels with natural language understanding.
Multilingual Support: Engages customers in over 20 Indian languages for broader reach.
E-commerce & BFSI Specific AI Models: Offers pre-built workflows and AI models tailored for retail and financial services.
AI Audits: Audits 100% of human and AI agent conversations for quality assurance and performance improvement.
Campaign Builder: Facilitates creation, management, and analysis of interactive WhatsApp marketing campaigns.

Use Cases

Automating customer support queries 24/7 across multiple channels.
Increasing sales and conversions through AI-driven conversational commerce.
Nurturing leads effectively from marketing campaigns to sales.
Personalizing customer engagement and retargeting campaigns on WhatsApp.
Reducing Return to Origin (RTO) for e-commerce businesses.
Improving Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
Scaling customer operations without proportionally increasing headcount.
Generating qualified leads through automated chat and voice interactions.
Providing multilingual support tailored for the Indian market.

Frequently Asked Questions

What languages does LimeChat support?

LimeChat supports engagement with customers in over 20 Indian languages, enabling businesses to connect with a diverse customer base across India.

Is LimeChat secure for enterprise use?

Yes, LimeChat is enterprise-grade secure and fully compliant with SOC 2, GDPR, and ISO27001 standards, ensuring data protection and reliability.

What industries is LimeChat best suited for?

LimeChat offers dedicated AI models, workflows, and integrations specifically tailored for E-commerce and BFSI (Banking, Financial Services, and Insurance) sectors, though its solutions can benefit various industries.

How does LimeChat help improve customer support?

LimeChat's AI Agent for Support automates a high percentage of customer queries with human-like responses, operates 24/7, and utilizes a multi-LLM architecture to handle complex issues, leading to improved CSAT and reduced support costs.

Can LimeChat assist with marketing and sales growth?

Absolutely. LimeChat's AI Agent for Growth connects with marketing campaigns for instant lead engagement, personalizes customer journeys, facilitates in-chat checkouts, and supports hyper-personalized WhatsApp campaigns to drive revenue and marketing ROI.