Sprinklr

The definitive AI-native platform for extraordinary customer experiences.

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Description

Sprinklr delivers a unified customer experience management platform driven by advanced AI, designed to break down silos between global marketing, service, and customer experience teams. By integrating all customer interactions, data, and workflows into one platform, it enables organizations to provide seamless, personalized support and communication across every digital and social channel.

Built for enterprise scalability, Sprinklr equips customer-facing teams with the automation and intelligence needed to boost productivity, gain actionable insights, and ensure brand consistency worldwide. Its AI-powered features support omnichannel engagement, real-time analytics, workflow automation, and compliance for industries seeking to deliver exceptional and measurable customer experiences.

Key Features

Unified-CXM Platform: Centralizes all customer touchpoints and team workflows in a single AI-native environment.
Omnichannel Customer Service: Supports inbound and outbound contact centers, social, chat, and voice channels.
AI-Driven Insights and Analytics: Extracts actionable intelligence from millions of online conversations.
Generative and Agentic AI Integration: Delivers always-on AI agents, copilots, and intelligent automation.
Workflow Automation: Streamlines processes for marketing, service, and CX teams.
Integration Capabilities: Seamlessly connects with existing enterprise tech stacks and third-party tools.
Industry-Specific AI Agent Tools: Customizable AI agents and co-pilots for customer-facing teams.
Social Listening: Monitors, analyzes, and responds to brand mentions across 30+ social and digital channels.
Content Marketing Management: Orchestrates global campaigns and boosts marketing ROI.
Customer Feedback Management: Captures, analyzes, and reports on customer feedback in real time.

Use Cases

Streamlining omnichannel customer support and contact center operations
Orchestrating global social media and marketing campaigns
Analyzing and acting on real-time customer feedback
Enhancing customer engagement and loyalty across digital touchpoints
Automating workflows for marketing, service, and customer experience teams
Improving product development through competitive and market insights
Managing and responding to social media mentions at scale
Elevating agent productivity with AI assistance and analytics

Frequently Asked Questions

What types of customer interactions can Sprinklr manage?

Sprinklr manages interactions across social media, chat, voice, email, and other digital channels, providing omnichannel customer support and engagement.

How does Sprinklr utilize AI within the platform?

AI is infused throughout Sprinklr to automate workflows, extract actionable insights, manage customer conversations, and provide always-on virtual agents and copilots.

Is Sprinklr suitable for large enterprises?

Yes, Sprinklr is designed for enterprise-grade scale, offering global team enablement, extensive integration capabilities, and robust security for large organizations.

Can Sprinklr integrate with other business tools?

Yes, Sprinklr supports seamless integration with a wide range of existing enterprise tech stacks and third-party solutions.